Refund policy

Thank you for shopping at Liugoo Leathers.
If you are not completely satisfied with your purchase, please feel free to contact us.

Returns Due to Customer Preference

How to Request a Return

  1. Email us at support@liugoo.com with your reason for return and relevant details.

  2. After we review your request, we will provide your return approval and return address.

  3. Return shipping costs are the customer's responsibility.

Refunds will be processed within one week after the item arrives at our warehouse.
Note: Processing may take longer than one week during long holiday periods.

Returns are accepted within 30 days from the purchase date.
(For example, if purchased on July 10, the return deadline is August 9.)

Original shipping costs from the initial order are non-refundable.


Return Eligibility

Only items purchased directly from our official website are eligible for returns.
Please include the original invoice with your return.

We cannot accept returns or issue refunds for the following:

  • Missing, damaged, or altered tags, packaging, or boxes

  • Worn items (including those tried on outdoors)

  • Washed or treated with oil

  • Altered items (e.g., hemmed or shortened)

  • Sale or discounted items, as indicated on the product page

  • Items with stains, odors, or damage caused by the customer (e.g., pet hair, smoke, perfume)

  • Items with noticeable signs of wear, such as wrinkles or scratches

Items that do not meet our return criteria will not be accepted and will be sent back to the customer. We do not resell used items.


How to Return Your Item

Once your return is approved, we will provide further instructions.
You may use any shipping method, but we strongly recommend one with tracking and insurance.

Liugoo Leathers is not responsible for lost or damaged return shipments.

Please include the following:

  • The product in its original packaging, meeting the return conditions

  • The original invoice

We will notify you by email once we receive the item and complete the return process.

For any questions, contact us at support@liugoo.com.


Returns Due to Initial Defects

Please inspect your item within 30 days of receiving your order.
If you find a defect, contact us at support@liugoo.com. We will send a replacement as soon as possible.


Size Exchanges

We do not offer direct size exchanges.
If you need a different size, please return your item and place a new order.

If you are in a hurry, we recommend placing a new order first and then starting the return process.


Store Credit

We do not offer store credit at this time.